FAQ

For Youth
For Adults

FAQs for Youth

WHY DO PEOPLE CALL TEEN LINK?
People call Teen Link for all types of reasons. About 10 percent of the calls deal with suicide. The remaining 90 percent are about topics like relationships, problems at school, drugs and alcohol, self harm, grief and loss, dating violence, family problems, eating disorders, and much more. At Teen Link, no problem is too big or too small.

If you need to talk, our volunteers are there to listen and help you find youth-friendly resources in our community.

WHO ANSWERS THE PHONES?
The Teen Link help line is answered by professionally-trained youth volunteers, ranging in age from 15 to 20. These dedicated volunteers come from all over King County to answer calls and respond to chats.

I TALKED TO SOMEONE ON THE LINE LAST NIGHT. CAN I TALK TO THEM AGAIN?
Because we have over 30 volunteer phone workers in our program, it is extremely difficult to talk to the same phone worker more than once. However, all of the volunteers have gone through an extensive amount of training and are happy to talk to you about whatever you are dealing with.

DOES THE LINE HAVE CALLER ID?
No. Teen Link is a completely confidential and anonymous help line. This means that whatever is talked about on the phone stays between the caller and Teen Link.

WHAT IF I NEED TO TALK TO SOMEONE AND THE LINE ISN’T OPEN?
Teen Link is only open between the hours of 6PM-10PM. After hours, callers have the option of being transferred to the 24-Hour Crisis Line or WA Recovery Help Line, which are both answered by adults. You can also leave a message on Teen Link’s voicemail. Because of confidentiality, our volunteers will not leave a message when returning calls unless you specify that this is okay.

WHAT IS CRISIS CLINIC?imgWTTFTCoverSpread
Crisis Clinic is a non-profit organization that provides a number of services in King County, including Teen Link. Other services offered by Crisis Clinic include: the 24-Hour Crisis Line, King County 2-1-1, and WA Recovery Help Line.

WHAT ARE WHERE TO TURN FOR TEENS GUIDES AND HOW CAN I GET ONE?
Where to Turn for Teens is a resource guide that was created specifically for youth seeking personal empowerment with the support of others. The agencies listed in WTTFT can link youth to organizations providing a wide variety of services in King County. To find out how to get copies or for more information, click here.

ARE TEEN VOLUNTEER PHONE WORKERS SUPERVISED?
Yes. A professionally trained adult over the age of 21 always supervises the volunteer phone workers answering calls and responding to chats.

WHAT KIND OF TRAINING DO THE PHONE WORKERS RECEIVE?
Teen Link phone workers must complete two weeks of training before they can take calls on the line. The training focuses on a variety of topics that come up on the phones including relationships, drugs and alcohol, sex, pregnancy, grief and loss, suicide, and self-harm.

HOW DO I BECOME A TEEN LINK VOLUNTEER?
Teen Link offers many different types of volunteer opportunities for youth. For more information about how to become a Teen Link volunteer and types of opportunities available, please visit our Volunteer page.

FAQs for Adults

imgTeenlinkPoster2012HOW CAN I SCHEDULE TEEN LINK TO SPEAK TO MY CLASS?
Teen Link offers Youth Suicide Prevention Presentations to schools and agencies serving youth in King County. To arrange a presentation/training on suicide prevention for your classroom or agency, please visit our YSPP page.

WHAT ARE WHERE TO TURN FOR TEENS GUIDES AND HOW CAN I GET SOME?
Where to Turn for Teens is a King County resource guide that was created specifically for youth seeking personal empowerment with the support of others. The agencies listed in WTTFT can link youth to organizations providing a wide variety of services. To find out how to get copies or for more information, click here.

HOW CAN I GET TEEN LINK POSTERS FOR MY CLASSROOM?
Call Crisis Clinic’s business office at 206-461-3210 and ask for a Teen Link staff member. If you do not reach someone immediately, please leave a message with your name, the school’s name, an address, and telephone number. Once we have the information, a staff member will process your request.

DOES TEEN LINK HAVE VOLUNTEER OPPORTUNITIES FOR ADULTS?
Yes. Teen Link is always in need of adult volunteers to supervise the teen volunteers. To learn more about volunteer opportunities for adults, please visit our Volunteer page.